Browse through the most frequently asked questions

1. Registration                                                                          

2. Eligibility

3. Requesting a donation

4. Administration Fees

5. Donation Catalogue
   

Registration

Eligibility

Requesting a donation

What is the procedure to place request for the products(related to all donor partners) on the website?
We are facing some technical issues while downloading the Microsoft licenses, whom do we contact? 
What is the duration for placing a request?
We have already requested a donation for this year. Can we request again?

Administration Fees

Donation Catalogue

How can we get donation of various Donor Partners?

Registration

How do I register my organisation on BiG Tech?
The registration process is as follows:

* Register your organisation by clicking on the image on the left of the screen or on Click here to Register  your NGO.
* Send us a copy of your organisation's Society Registration Certificate OR Certificate of registration under Trust Deed of Public Charitable Trust OR certificate of registration under Section 25 of the Companies Act. You can send a copy of your documents on our fax number which is +91-22-2836 1576.
* Please note that for foreign donations like Microsoft & Bytes of Learning, an organizations' FCRA registration is also mandatory by the Ministry of Home Affairs, India.
* Once we have received your documentation, we will confirm your organisation’s eligibility status within five working days of receipt. 

I forgot my username and password. How do I log in?

Go to the home page of BiGTech website. 

1. There is a link which says 'Request new password' on the left side of the page. Click on the link. 
2. You will be asked to enter the username or email address. Then click on the 'Email new password' button. 
3. The new password will be sent to your email address.

I have lost my username, password and email address?

Send a letter to bigtech@nasscomfoundation.org on your organizations letter head requesting for a new username, password.

Eligibility

How many Microsoft licenses and user products can be requested?
Each eligible organisation may request up to six titles(titles are the software products of the donors) and up to 50 user licenses per title every per two-year period, with the following exceptions:

* For server titles, organisations may request one server license per title and up to 50 Client Access Licenses (CALs). i.e. organisations may not order two copies of the same server title.

* Server licenses with accompanying CALS will, together, count as two separate titles towards the six-title limit.
* Organisations may order additional licenses of software titles that they already received through the Microsoft Software Donations Programme (as part of their previous order within the two-year ordering cycle). This is true even if the current title is an upgraded version of the original software. Such orders will not count against the 6-title limit. However, the total number of licenses requested for this title (between the two orders) may not exceed 50.

How many Quick Heal licenses can be requested at a time?
* Each organisation may request upto 25 licenses in their first Quick Heal donation request.

* The next donation request for Quick Heal licenses can be made after 1 month.

Requesting a donation

What is the procedure to request the donation of products(related to all donor partners) on the website?

* At checkout, you will be provided with a summary of your order and confirmation of your delivery address. If you are happy you may confirm your order. Upon completing the transaction, you will receive an invoice by email. 

We are facing some technical issues while downloading the Microsoft licenses, whom do we contact? 

If you are facing any technical issues while downloading any of the Microsoft licenses then please check with a technical person from your end or request you to contact Microsoft Activation center on the following phone nos. (91) 80 4010 3000, 1800 11 11 00 or 1800 102 1100 for any query.

What is the duration for placing a request?

Microsoft:

*  Eligible organizations may place a maximum of two orders (one per year) within a two-year period.
*  An organisation's first order initiates a two-year ordering cycle. After the ordering cycle has begun, an organisation must wait one full year before placing a second order. i.e. an organisation that placed an order on 01/07/06 may place a new order 01/07/07.
* The combined total of products ordered in a two-year period may not exceed six titles and 50 user licenses per title (or one license per server title).
* Once two years have passed since an organisation's original order, the order limits will be reset. i.e. an organisation that placed an order on 01/07/06 may order six new titles and 50 licenses per title (or one license per server title) on 01/07/08.

Bytes Of Learning:
Each qualifying organisation may request a single donation within a fiscal year (July 1 – June 30).

Eagle Conferencing:
Eligible organizations are entitled to receive only one package of 25 Users License for unlimited usage through out the month.

We have already requested for donation this year. Can we request again?

Microsoft:
Each eligible organisation may place a maximum of two orders (one per year) within a two-year period.You can place an extra request for Windows 7 and/or Windows Vista products between 22 October 2009 and 31 January 2010.

Bytes Of Learning:
Each qualifying organisation may request a single donation within a fiscal year (July 1 – June 30).

Eagle Conferencing:
Eligible organizations are entitled to receive only one package of 25 Users License for unlimited usage through out the month.

Quick Heal:
Minimum one month between two orders with each order of maximum 25 licenses.

Administration Fees

What is the admin fee for the products that we request?
The BiG Tech Technology Donation Program will be charging an administrative fee for each request processed. The fee is to cover the cost of administering the donation programme.

The screenshot shows you the appearance of the Admin fee and name of the product in the website.







 We do not have an FCRA certificate. Is FCRA mandatory for BiGTech donation?

FCRA registration is mandatory only for international donors i.e. Microsoft and Bytes of Learning. For local donors i.e. Quick heal Antivirus, Busy Infotech and Eagle Conferencing, FCRA no. is not mandatory so you can avail these software donations. The FCRA is a rule by the home ministry and not a constraint from BiGTech or Microsoft. We are trying our best to support NGOs without FCRA.

How do I pay the admin fee of the software donations?